Rocky Rococo

Blueprint Brittney

5.0a month ago

⭐⭐⭐⭐⭐ I cannot say enough wonderful things about the team at Rocky Rococo Pizza. Unfortunately, we had a very disappointing experience with an Uber Eats delivery that was completely outside of the restaurant’s control. When we arrived at the restaurant, every employee treated us with kindness, professionalism, and genuine compassion. The employee who first helped us listened carefully, brought the manager over, and they both took the time to understand exactly what had happened. The manager was absolutely outstanding. She reviewed the situation, allowed us to show the Ring camera evidence, and immediately replaced our order without hesitation. She even tried to contact Uber Eats herself, but like us, she couldn’t get through to anyone. Even though the issue wasn’t Rocky Rococo’s fault, they still went above and beyond to make it right. This was some of the best customer service our family has received in years. Everyone was patient, respectful, understanding, and truly cared about making sure we left happy. To the manager and the entire team working around 8:00 PM on Thursday, July 23—thank you. I didn’t get your names, but your kindness and professionalism did not go unnoticed. You turned a frustrating situation into one that reminded us why we continue to support Rocky Rococo. We are longtime Rocky Rococo fans, and experiences like this are exactly why we will continue coming back. Outstanding food, outstanding people, and exceptional customer service. Thank you again!

Adrian Frye

5.0a month ago

This has been my favorite pizza place since I was a teenager and there was one where we lived. Now I only get to go when I'm near one which isn't often. Today's pizza was soooo good. Sauced just right, nice and hot, and (as always) the sausage was great. This particular location has been one of the best ones and today did not disappoint. I'm already looking forward to a trip that I can use as an excuse to go back to Rocky's again.

CS

5.05 months ago

A fantastic spot for pizza lovers! The flavors are outstanding.

Kevin

5.07 months ago

Met my friend there for lunch got sausage and mushroom regular slice a one trip salad bar and a drink. It was absolutely the best and I can’t say enough about how wonderful the salad bar was. The potato salad, cottage cheese, lettuce, cucumbers everything was so fresh. This will be our new spot to meet up. I recommend you stopping in.

Brit Blue

2.0a year ago

I’ve been a loyal Rocky Rococo customer for years. My family orders once or twice a week, and my mother worked at the old west side location over 20 years ago. We’ve loved Rocky’s for a long time, so this review comes from someone who genuinely supports the brand. That said, I’ve had two disappointing delivery experiences just this week. I always request that the pizza box be taped shut to ensure it hasn’t been tampered with during delivery. Usually, that request is honored. But both earlier this week and again today, the tape was missing. Today, after the delivery driver handed me the pizza, I called the store immediately to let them know the box wasn’t taped. Then I went to the bathroom to wash my hands, came back, and opened the box—only to find the pizza extremely overcooked. I ordered the thin crust, which I usually enjoy, but this time it was so overdone it felt like biting into a cracker. There was no cheese pull, no softness—just a hard, dry pizza. We’re big Rocky fans. If we’re not ordering delivery, we’re picking it up ourselves. And when I order from the Monona location (even though it’s farther), they always seal the box properly with a sticker and never miss the details. I gave the benefit of the doubt the first time, but the second time felt more like neglect than an accident. I hope this feedback is taken seriously—because we love Rocky’s and want to keep supporting it. But the quality and care have to be consistent. The picture of the one with half sausage and half pepperoni is the one from today. The picture with that just sausage because I had got a pan pepperoni with that order The other order you can see the clear difference like that is a shame and it’s not cheap to get two pizzas from Rocky’s . The other one was made so good. I was taking video and pictures cause I was post on TikTok